Last updated: 15 January 2025

This Privacy Policy outlines how Pocket Tools (“we,” “us,” “our,” or the “Site”) collects, processes, uses, and discloses your personal information when you visit or interact with our website, make purchases, or use any of our services (collectively referred to as the “Services”). It also explains your rights regarding the data we collect and how you can exercise those rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

For the purposes of this Privacy Policy, “you” and “your” refer to any individual accessing or using our Services, whether as a customer, website visitor, or other user whose personal information we may process.

Your Agreement

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you should cease using our Services immediately.

Compliance with GDPR

We are committed to protecting your privacy and processing your personal data in accordance with the GDPR. This includes ensuring that your data is:

• Processed lawfully, fairly, and transparently.
• Collected for specified, explicit, and legitimate purposes.
• Limited to what is necessary in relation to the purposes for which it is processed.
• Accurate and, where necessary, kept up to date.
• Retained only for as long as necessary.
• Processed in a manner that ensures its security.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, operational updates, or to comply with legal or regulatory requirements. When we make changes, we will:

• Post the updated Privacy Policy prominently on the Site.
• Update the “Last Updated” date at the top of this document.
• Attempt to notify you of significant changes where required by applicable law, such as by email or through a notice on our Site.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information. Your continued use of the Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Services immediately.

How We Collect and Use Your Personal Information

To provide our Services, we collect and process personal information about you from various sources, as outlined below. The type and extent of information we collect and use may vary depending on how you interact with us and our Services.

In addition to the specific purposes detailed below, we may process your personal information to:

• Communicate with you regarding your use of our Services.
• Provide, personalize, and improve the Services we offer.
• Comply with applicable legal obligations, including GDPR and other data protection regulations.
• Enforce the terms of service and other agreements.
• Protect and defend the integrity of our Services, our rights, and the rights of our users or others.

We ensure that all processing of personal information is conducted lawfully, fairly, and transparently, in accordance with GDPR principles.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. By “personal information,” we mean any data that directly or indirectly identifies, relates to, describes, or can reasonably be associated with you. Below, we detail the categories and specific types of personal information we collect.

Information We Collect Directly from You

When you engage with our Services, we may collect the following types of personal information:

• Basic Contact Details: Your name, address, phone number, and email address.
• Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: Your username, password, and answers to security questions.
• Shopping Information: Details of items you view, add to your cart, or save in your wishlist.
• Customer Support Information: Information you provide when contacting us, such as messages sent via our Services or other means of communication.

Certain features of the Services may require you to provide this information. If you choose not to, you may not be able to access certain features or complete transactions.

Information We Collect through Cookies

We automatically collect information about your interactions with the Services (“Usage Data”). This includes device information, browser data, network connection data, IP address, and other information related to your use of the Site. We may collect this information using cookies, pixels, and similar technologies. For more details about how we use cookies, please refer to our Cookie Policy.

Information We Obtain from Third Parties

In some cases, we receive information about you from third-party sources, such as:

• Service Providers: Third parties that support our Services, including e-commerce platforms like WooCommerce and cloud service providers.
• Payment Processors: Partners who process payment details, such as your bank account or credit card information, and confirm transactions to fulfill our obligations to you.
• Marketing and Analytics Partners: Providers who use tracking technologies (e.g., cookies, pixels) to collect data about your online interactions with our Site, emails, or advertisements.

We ensure that all third-party data we process aligns with this Privacy Policy and applicable legal requirements. While we strive to partner with trusted entities, we are not responsible for the accuracy of data from third parties or their policies and practices. For further details, see the section on Third-Party Websites and Links.

How We Use Your Personal Information

We use the personal information we collect for various purposes, including the following:

Providing Products and Services

We use your personal information to provide the Services, fulfill our contract with you, and ensure the smooth processing of your orders. This includes activities such as:

• Processing payments and fulfilling orders.
• Sending notifications related to your account, purchases, returns, exchanges, and other transactions.
• Managing your account and facilitating shipping, returns, and exchanges.
• Enabling you to post reviews.

Marketing and Advertising

We may use your personal information to send marketing, promotional, and advertising communications via email, text message, or postal mail. This helps us better tailor the Services and advertisements to you, both on our Site and across other websites.

By using our Site, you acknowledge and agree that, in accordance with our Terms of Service, you automatically consent to receiving marketing communications unless you opt out. You may opt out at any time by following the unsubscribe instructions in any communication you receive or by contacting us directly.

In accordance with applicable laws, we will only send marketing communications to you if you have given your explicit consent or if it is otherwise legally permitted.

Security and Fraud Prevention

We use your information to detect and prevent fraudulent, illegal, or malicious activity. If you register an account, you are responsible for maintaining the confidentiality of your account credentials. We recommend that you do not share your login details with others. If you believe your account has been compromised, please contact us immediately. We also use your personal information to comply with legal obligations and protect our Services, users, and the Site from fraud or other illegal activities.

Communicating with You

We use your personal information to provide customer support and to enhance our Services. This is in our legitimate interest, ensuring effective communication, resolving issues, and maintaining a smooth business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, as described in this Privacy Policy. Such circumstances may include the following:

• Vendors and Service Providers: We may share your personal information with third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and Marketing Partners: We may share your personal information with business and marketing partners to provide you with services and advertisements. Our business and marketing partners will use your personal information in accordance with their own privacy policies.

• With Your Consent: We may disclose your personal information to third parties when you request or consent to such disclosure. For example, when shipping products, using social media widgets, or logging in through third-party integrations.

• Affiliates and Corporate Group: We may share your personal information with affiliates or other entities within our corporate group, as necessary for our legitimate business interests.

• Business Transactions: In the event of a business transaction such as a merger, acquisition, or bankruptcy, we may transfer your personal information to the relevant parties involved in the transaction.

• Legal Compliance: We may disclose your personal information to comply with legal obligations, such as responding to subpoenas, search warrants, or other legal requests, enforcing our Terms of Service, or protecting our rights and the rights of our users.

Categories of Personal Information Disclosed

In the past 12 months, we have disclosed the following categories of personal information to third parties for the purposes outlined above:

We do not use or disclose sensitive personal information to infer characteristics about you.

Sale or Sharing of Personal Information

We have “sold” and “shared” (as defined under applicable law) personal information in the past 12 months for advertising and marketing purposes as follows:

User Generated Content

The Services may allow you to post product reviews, comments, and other user-generated content (“User Content”) to public areas of the Site. By choosing to submit User Content, you acknowledge that this content will be visible and accessible by anyone who visits the Site.

Please be aware that when you post User Content, it becomes publicly available and may be viewed, collected, and used by others, including third parties. We cannot control who accesses the information you make publicly available and cannot guarantee that third parties will respect your privacy or secure your information. Therefore, we are not responsible for the privacy or security of any information you post publicly, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

You should avoid submitting any sensitive personal information or any information that you do not wish to be made public. You are solely responsible for the content you submit and for ensuring that your User Content complies with all applicable laws and regulations.

If you wish to delete or modify any User Content you have submitted, you may do so by contacting us directly or by using the relevant functionality on the Site, if available. However, please note that even if you delete or modify your content, copies of the content may still exist in cached or archived versions of the Site, or as part of third-party services that have already collected or shared the content.

In accordance with the GDPR, you have the right to request the removal of personal data associated with your User Content. To do so, please contact us via our email info@pocket-tools.shop.

Third Party Websites and Links

Our Site may contain links to websites, applications, or online platforms operated by third parties. These third-party platforms are not affiliated with or controlled by us. When you click on these links, you are leaving our Site, and any data you provide on those third-party platforms will be subject to their privacy policies and terms of use.

We encourage you to review the privacy and security policies, terms and conditions, and any other relevant documentation of third-party websites or platforms before providing them with any personal information. We do not control, and are not responsible for, the privacy practices, security measures, or content of such third-party websites. This includes the accuracy, completeness, or reliability of any information you may find on these sites.

Please note that any information you provide on public or semi-public venues, including third-party social networking platforms, may be visible to other users of the Services and those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of links to third-party platforms does not imply any endorsement of the content, services, or practices of those platforms, unless explicitly stated in our Services. We are not responsible for the privacy practices or the security of any third-party website or platform.

Children’s Data

The Services are not intended for use by children under the age of 16, and we do not knowingly collect any personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.

If you are the parent or guardian of a child who has provided us with personal information, you have the right to request the deletion of that information. Please contact us using the contact details provided below to request the deletion of any personal data relating to your child.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

While we take reasonable measures to protect your personal information, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data. Please be aware that any data you send to us, especially over the internet, may not be secure while in transit. We recommend that you refrain from using unsecured channels to communicate sensitive or confidential information to us.

We implement a variety of security measures, including encryption, to safeguard your personal data and reduce risks of unauthorized access, disclosure, alteration, or destruction.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the purposes outlined in this Privacy Policy, or as required by applicable law, regulation, or contractual obligation. This includes retaining personal data to maintain your account, provide the Services, fulfill legal obligations, resolve disputes, or enforce our agreements.

If you wish to request that we delete your personal data or inquire about the retention periods for specific data, please contact us using the information provided below. We will retain your data in accordance with the minimum retention period required by applicable laws and regulations, and securely dispose of data once it is no longer needed.

Your Rights and Choices

Depending on where you reside, you may have several rights in relation to your personal data, subject to certain conditions and limitations. Below is a list of rights that may be available to you under applicable privacy laws, including the GDPR. However, these rights are not absolute and may only apply in certain circumstances. In certain cases, we may decline your request, as permitted by law.

Right to Access. You may have the right to request access to personal information we hold about you, including the details regarding how we use and share your information. We will provide you with a copy of your personal information upon request, subject to applicable law.

Right to Deletion. You may have the right to request that we delete the personal information we hold about you, subject to certain exceptions (e.g., for legal or legitimate business purposes). If we are legally required to retain some of your information, we will inform you accordingly.

Right to Correction. You may have the right to request that we correct any inaccurate personal information we hold about you. This includes updating any outdated or incomplete data we maintain.

Right of Portability. You may have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. In certain circumstances, you may request that we transfer this data directly to another service provider.

Right to Opt-Out of Sale or Sharing of Personal Information. If applicable, you may have the right to request that we stop “selling” or “sharing” your personal information for marketing purposes, as defined by applicable laws. Additionally, you can opt-out of “targeted advertising” by exercising your preferences in line with applicable privacy regulations. If you visit our Site with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt-out of the sale or sharing of information for the device and browser you use.

Right to Restriction of Processing. You may have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your data, or if we no longer need it but you want us to retain it for legal purposes.

Right to Withdraw Consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Right to Appeal. If we decline your request, you may have the right to appeal our decision. If this occurs, you can contact us directly to request a reconsideration of our decision.

Managing Communication Preferences. You may receive promotional emails from us, but you can opt out of receiving such communications at any time by using the unsubscribe option in the emails we send you. Even if you opt out of promotional emails, we may still send you non-promotional communications, such as those about your account or transactions related to your orders.

You can exercise any of the rights outlined above by contacting us using the contact details provided below. Please note that we may need to verify your identity before processing your request.

Authorized Agent Requests. If you would like to designate an authorized agent to exercise your rights on your behalf, you may do so. Before we accept a request from an agent, we will require proof that you have authorized them to act on your behalf. Additionally, we may need to verify your identity directly before responding to the agent’s request.

We will respond to your request in a timely manner, as required under applicable privacy laws. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that your personal information may be transferred, stored, and processed outside of the country in which you reside, including in countries outside of the European Economic Area (EEA). This means that your data may be processed by our staff, service providers, and partners in countries outside of your home country, including countries that may have different data protection standards than those in your jurisdiction.

If we transfer your personal information outside of the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your personal information, in accordance with applicable laws, including the GDPR. This may include relying on transfer mechanisms such as:

• Standard Contractual Clauses (SCCs): These are pre-approved contract clauses issued by the European Commission that provide safeguards for data transfers outside of the EEA.

In cases where your personal data is transferred to countries with adequate levels of data protection (as determined by the European Commission or other relevant authorities), such transfers do not require additional safeguards.

We ensure that all transfers of personal information outside the EEA will be carried out with appropriate protections in place, and we will provide you with more information on the safeguards applied upon request.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@pocket-tools.shop.